What Is Problem Solving Process

What Is Problem Solving Process-39
One logical way to problem solve is to seek support.

One logical way to problem solve is to seek support.While it is logical to seek advice, don't forget that the final decision is still yours to make.When you decide on a solution, it is important to create a timeline of when you intend to achieve your ultimate goal. In this phase, concentrate on the journey that will lead you to your goal- don't worry yourself with potential problems.

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Seeking support: It is common to get caught up in a problematic situation where we don't see a possible or clear solution.

It is difficult to dissociate and remain neutral while accurately assessing a problem at hand in order to recognize possible solutions.

Do not rush this process- People often want to prevent and solve problems before they even appear.

Write down all ideas, even the ones that seem absurd or bizarre.

Try to define your goals specifically, while making them as realistic and attainable as possible.

An example of a poor or broad goal is "I want to be happy." First, define what happiness means to you and what you can do to feel happier overall.

Bill is very confused because the first person he spoke to said it wouldn't be a problem and that she resolved the issue. After Bill has cooled down, he decides to give it one more try.

He calls the customer service department and gets a different representative who is able to get him a prepaid label to send the extra items back at no cost to Bill and refund his money.

Training your associates on proper ways to resolve customer complaints or problems needs to be a top priority if you are in the customer service industry.

Let's use the scenario below to discuss the process to resolving a problem in customer service.

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