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[Google Scholar] Mehta, N., Verma, P., & Seth, N. Total quality management implementation in engineering education in India: An interpretive structural modeling approach. Change: The Magazine of Higher Learning, 45(1), 15–23. Proceedings of the conference on education technologies and education, 21–28, Interlaken, Switzerland.
Higher education quality assessment model: Towards achieving educational quality standard.
International Journal of Quality & Reliability Management, 14(5), 527–543.
Excellence in service: An empirical study of the UAE banking sector.
Developing a generic model for total quality management in higher education in Saudi Arabia. [Google Scholar] Bayraktar, E., Tatoglu, E., & Zaim, S. An instrument for measuring the critical factors of TQM in Turkish higher education.
The main purpose of this paper is to specify the thoughts of the modern era paradigm on Total quality management “TQM” and its application in the field of education. International Journal of Quality and Reliability Management, 24(2), 164–176.
This research starts with the background theory/ literature review and then outline the result of the study, conducted by the students to obtain the different perspective on Total quality management in education. It means that adoption of TQM in education gives you an excellent result in the overall system.
Quality in educational service: Expectations versus performance in the accounting undergraduate course.
A review of quality management research in higher education institutions (Ken Business School working paper series no.
As we can say that adoption of total quality management in education can ascertain more effective institutional change with success.
As a result, this research proposed a theory which is obtained from TQM like institutional change environment, sustainable success, and innovation which express the relationship between the educational institutions and the role of total quality management.