Microsoft Crm Case Studies

Microsoft Crm Case Studies-21
With 12 business areas spread out across Metro Manila, Maynilad wished to implement a standard way of providing service to all customers from different locations.With the lack of a single system for recording transactions and maintenance processes, Maynilad suffered from data inconsistencies.

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(Maynilad) is the largest water concessionaire in the Philippines in terms of customer base.

With a net income of 8 billion, the company’s services range from water service installation and maintenance, zone inspections, technical implementation, expansion, wastewater management, geo-mapping of pipelines, billing and reporting to the regulating office of Metropolitan Waterworks and Sewerage System (MWSS).

Power Objects takes pride in the innovative solutions we deliver to our customers, from small businesses to enterprise organizations.

Over the last 20 years, Power Objects has accumulated dozens of Microsoft Dynamics success stories that showcase our work.

Read Full Case Study Download: Full Case Study [PDF] Associated Foreign Exchange (AFEX) is a foreign exchange company that caters to more than 10,000 customers belonging to diverse industries and businesses throughout the globe.

Based in Encino, California, AFEX has multiple offices located worldwide that offer clients international payment and foreign exchange services, including foreign currency drafts, wire transfers, risk management tools, and designated corporate account managers.

Bright Horizons operates more than 900 child care centers worldwide and partners with more than 1,000 leading employers across nearly every industry.

Read Full Case Study Download: Full Case Study [PDF] "One of the highly valuable components of the CRM system is its scalability.

Because clients have different transaction and currency requirements according to their business needs, AFEX prides itself on customizing its extensive range of services to fulfill a customer’s specific company obligations.

But despite wishing to provide premium customer service to all of its clients, AFEX’s efforts were hindered by an outdated customer service system that could not give the company the comprehensive oversight of operations that it needed.

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