Essay Management Quality Total

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The fourth principle of TQM is that all the employees should take part in enhancing quality.

All the workers in a company from the junior ones to the most senior managers should realize that they play an important role towards improving the quality of their services and products.

Any other resources are usually adopted alongside the key principles of TQM (Robbins 8).

The first principle of TQM argues that since it is possible to manage quality in companies, this must be done.

The Objective of Total Quality Management Total Quality Management(TQM) is an organisational process that actively involves every function and every employee in satisfying customers needs, both internal and external.

TQM works by continuously improving all aspect of work through structured control, improvement and planning activities that are carried out in concern with guiding ideology that focuses on Quality and Customer Satisfaction as the top priorities.The TQM perspective involves not only quality in relations with external customers but also quality in the internal service chains and in relation to suppliers and other partners.This “Quality Chain” involves everyone in the process and applied throughout the organisation.TQM is not a process that can be done once then stopped.Unlike management steps that end with a solution to the problem, TQM processes are conducted regularly in order to increase the loyalty and satisfaction of customers.Customer orientation and quality are not just a matter of ensuring that the contents of the product or services satisfies the customer needs.The manner in which the service is delivered and the customers' relations with the company must also meet the customer's expectation.If there are problems with the process, hiring new employees or conducting numerous training programs does not solve the problem.The first step should be taking corrective measures on the process then embarking on training sessions for the employees.Quality is here defined as the measure of customer delightment.Kaizen provides the philosophy and driving force for designing the quality.


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